Question 1

What is Saurav Decor?

Accepted Answer

Saurav Decor is Nepal's trusted destination for custom curtains. We've been transforming homes and commercial spaces since 2015 with quality products and expert service.

Question 2

Where is your showroom located?

Accepted Answer

Our flagship showroom is located in Kupondole, Lalitpur, Kathmandu. We're open Sunday through Friday from 10:00 AM to 6:00 PM. You can also schedule a free consultation at your home or office.

Question 3

Do you offer free consultations?

Accepted Answer

Yes! We offer complimentary consultations for all our customers. Our design experts will visit your space, take measurements, and provide personalized recommendations based on your style preferences and budget.

Question 4

What areas do you serve?

Accepted Answer

We primarily serve the Kathmandu Valley area, including Kathmandu, Lalitpur, and Bhaktapur. For commercial projects and bulk orders, we can arrange delivery and installation throughout Nepal.

Question 5

What types of curtains do you offer?

Accepted Answer

We offer a wide range of curtains including blackout curtains, sheer curtains, thermal curtains, decorative drapes, and custom-made options. We also provide blinds, shades, and window accessories.

Question 6

Can I see fabric samples before ordering?

Accepted Answer

Absolutely! You can visit our showroom to see and feel our fabric samples, or we can bring samples to your location during a consultation. We have hundreds of fabric options to choose from.

Question 7

Are your products custom-made?

Accepted Answer

Yes, all our curtains and drapes are custom-made to your exact window measurements. This ensures a perfect fit and professional finish for your space.

Question 8

What is the price range?

Accepted Answer

Our products range from affordable options starting around NPR 500 per meter to premium luxury fabrics. The final price depends on fabric choice, size, and customization requirements. Contact us for a detailed quote.

Question 9

How long does it take to receive my order?

Accepted Answer

Typically, custom curtains take 7-14 business days from order confirmation to installation. This includes measurement, fabrication, and scheduling. Rush orders may be available for an additional fee.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfers, and major credit/debit cards. For larger orders, we offer flexible payment plans with an initial deposit and balance upon installation.

Question 11

Do you provide installation services?

Accepted Answer

Yes, professional installation is included with all curtain orders. Our trained specialists will install your curtains, ensuring proper fitting and operation. Installation is typically scheduled within 1-2 days of completion.

Question 12

Can I track my order?

Accepted Answer

Once your order is confirmed, we'll provide you with regular updates via phone or email. You can also contact us anytime to check on your order status.

Question 13

How do you measure windows?

Accepted Answer

Our experts will visit your location and take precise measurements of your windows, considering factors like rod placement, fullness, and any special requirements. We ensure accurate measurements for a perfect fit.

Question 14

Do I need to prepare anything before installation?

Accepted Answer

Please ensure the windows are accessible and clear of furniture. If you're replacing existing curtains, we can remove them during installation. No other preparation is needed.

Question 15

What if my windows are non-standard sizes?

Accepted Answer

We specialize in custom solutions for any window size or shape, including bay windows, arched windows, and floor-to-ceiling installations. Our team will create a tailored solution for your unique space.

Question 16

Will installation damage my walls?

Accepted Answer

Our professional installers use appropriate hardware and techniques to minimize any impact. We'll discuss mounting options with you beforehand and ensure everything is properly secured.

Question 17

How do I clean my curtains?

Accepted Answer

Cleaning methods depend on the fabric type. Most curtains can be vacuumed regularly and spot-cleaned. Some fabrics are machine-washable, while others require professional dry cleaning. We provide specific care instructions with each order.

Question 18

How often should I clean my curtains?

Accepted Answer

Regular vacuuming every 2-3 months helps maintain appearance. Deep cleaning is typically needed every 6-12 months, depending on your environment and fabric type.

Question 19

Can curtains be repaired if damaged?

Accepted Answer

Yes, we offer repair services for minor damages like loose hems, broken rings, or small tears. Contact us for an assessment, and we'll provide a repair quote.

Question 20

Do you offer maintenance services?

Accepted Answer

We provide after-sales support and can arrange professional cleaning or maintenance services. Contact us to schedule a service visit.

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Frequently Asked Questions

What is Saurav Decor?

Where is your showroom located?

Do you offer free consultations?

What areas do you serve?

Still Have Questions?

Frequently Asked Questions

What is Saurav Decor?

Where is your showroom located?

Do you offer free consultations?

What areas do you serve?

Still Have Questions?